NEO
Privacy
Last updated 12 October 2026
Neo is an office and field app for construction, field services and traffic management companies. It is run by Axis Point Solutions, in Australia. This page explains what Neo keeps, why, who can see it, and how to have it changed or removed.
Who is responsible for what
Each company that uses Neo decides what it records about its own staff, contractors, clients and jobs, and is responsible for that information. Axis Point Solutions runs the app and keeps the information safe on the company's behalf. If you work for or with a company that uses Neo, you can also ask that company about your information.
What Neo keeps
- Your login: your name and email address. If you sign in with Google, Neo receives only your name and email address from Google, nothing else from your Google account.
- Work records a company enters: people's names, phone numbers and email addresses, availability and leave, tickets and licences with their card photos, bookings, start and finish times, timesheets, forms, photos taken on jobs, and signed dockets.
- Pay details a company chooses to record for its workers, such as bank details for paying them. Only people the company allows to see money can see these.
- Client records: client names and contacts, sites, rates, quotes and invoices.
- Error reports when something in the app goes wrong, so it can be fixed.
Neo does not track where your phone is, does not show advertising, and does not sell or rent information to anyone.
Why it is kept
To run each company's work: booking people, checking they hold the right tickets, recording the hours worked, paying people, and sending clients their dockets and invoices. To sign people in, send login emails and notifications, and keep the app working.
Who can see it
- Each company sees only its own information. One company can never see another's.
- Within a company, what each person sees depends on their role. Crew see their own work and, where the company allows it, the contact details of people they work with. A crew leader sees the tickets of the people working with them on the day.
- A company's clients see only what that company shares with them, such as a job's live progress, signed dockets, invoices and, if the company turns it on, the crew's tickets for that day.
- Axis Point Solutions looks at a company's information only to support that company or fix a problem.
Where it is stored
Information is stored in Sydney, Australia, with Supabase, and backed up daily. The office app is served by Vercel, login emails are sent by Resend, and phone notifications go through Apple and Google. These services handle information only to provide Neo and some may process it outside Australia. Card photos and files are private and open only through short-lived links.
How long it is kept
For as long as the company uses Neo, or until the company removes it. When a company stops using Neo, it can have a full copy of its information and then have it deleted, unless the law requires it to be kept for longer.
Seeing, correcting or removing your information
You can see and change much of your own information in the app, including your tickets in your Wallet. For anything else, ask the company you work with, or contact us at cam.geddes@gmail.com. We aim to reply within 30 days. If you are not happy with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this page
If this page changes, the date at the top changes too. Companies using Neo are told of any important change.